Shipping policy
At Kickin' Boots, we ship quality boots from Tartu, Estonia, across the European Union. This policy explains where we ship, how long orders take, what shipping costs, and what to do if something goes wrong. If anything here is unclear, email us at info@kickinboots.eu and we'll help.
Where we ship
We ship to all European Union member states. Orders are dispatched from Tartu, Estonia, and fulfilled through our logistics partners.
We may also be able to ship to selected destinations outside the EU on request. If you'd like an order delivered outside the EU, contact us at info@kickinboots.eu before ordering so we can confirm whether we can deliver to your country and what the cost and delivery time would be.
Processing and dispatch time
We aim to process and dispatch orders within 1–3 business days of receiving them. Orders placed on weekends or public holidays are processed on the next business day. During busy periods or sales, dispatch may take a little longer, and we'll let you know if there's a notable delay with your order.
Estimated delivery times
Once your order has been dispatched, estimated delivery times within the EU are typically:
- Estonia and the Baltics: 2–4 business days
- Rest of the European Union: 4–8 business days
These are estimates, not guarantees. Actual delivery time depends on the destination and on our logistics partners, and can be affected by factors outside our control such as weather, customs handling, or carrier delays.
Shipping costs and free EU shipping
Shipping is free on all EU orders over €99. For EU orders of €99 or less, a paid shipping charge applies; the exact amount is calculated and shown at checkout before you pay, based on your delivery address.
For deliveries outside the EU (where available on request), shipping is quoted individually and is not covered by the free-shipping rule above.
Carriers and delivery method
Orders are delivered through our logistics partners (parcel lockers and couriers). The available delivery options for your address are shown at checkout. Where a choice is offered, you can select the method that suits you best.
Order tracking
When your order is dispatched, we'll send a shipping confirmation to the email address you provided. Where tracking is available from the carrier, your confirmation will include a tracking number or link so you can follow your parcel. If you haven't received tracking details within a few days of ordering, please check your spam folder and then contact us at info@kickinboots.eu.
Customs, duties and taxes
For orders delivered within the European Union, the price you pay at checkout includes any applicable VAT, and for goods in free circulation within the EU you will not normally face additional customs duties or import charges on delivery. If any unexpected charge ever arises on an EU delivery, contact us at info@kickinboots.eu and we'll help resolve it.
For deliveries outside the EU, the recipient may be responsible for import duties, taxes, and customs handling fees charged by the destination country. These charges are set by local authorities, are not included in our prices or shipping costs, and are payable by the recipient. If you're ordering for delivery outside the EU, please check your country's import rules before placing your order.
Delayed parcels
If your order hasn't arrived within the estimated delivery window, please get in touch at info@kickinboots.eu with your order number. We'll check the status with our logistics partner and keep you updated until it's resolved.
Lost parcels
In the rare event that a parcel is lost in transit, contact us at info@kickinboots.eu with your order number. We'll open an investigation with the carrier and, once a parcel is confirmed lost, arrange a replacement or a full refund. This does not affect your statutory rights under EU law.
Incorrect or incomplete address
Please double-check your delivery address before completing your order. If you spot a mistake, contact us at info@kickinboots.eu as soon as possible — if your order hasn't yet been dispatched, we'll do our best to correct it.
If a parcel is returned to us or delayed because the address provided was incorrect or incomplete, or because it went uncollected from a parcel locker or pickup point, we may need to charge the cost of re-shipping. We'll always contact you first to arrange the next steps.
Damaged or wrong items
Please inspect your order on arrival. If an item arrives damaged, defective, or you've received the wrong product, contact us immediately at info@kickinboots.eu with your order number and a photo if possible, and we'll make it right.
Returns
For information on returning an item, please see our Refund Policy. You have 30 days to request a return, in addition to the EU statutory 14-day right of withdrawal measured from the day you receive your order.
Contact us
Questions about shipping or your order? Email us at info@kickinboots.eu or call +372 5562 3707. We're operated by Kratt Labs OÜ (registry code 17468948), Laulupeo pst 7-4, 51006 Tartu, Estonia, and we typically reply within 1–3 business days.