Returns

At Kickin' Boots, our primary goal is to ensure the satisfaction of our valued customers. We take pride in delivering quality products and top-notch service. However, we understand that there might be instances when the product you receive falls short of your expectations, or you simply wish to return or exchange it for other reasons. Rest assured, we are here to assist you every step of the way.

If you find yourself in a situation where you need to return a product, please reach out to our dedicated customer support team at info@kickinboots.eu. We are committed to resolving your issue promptly and efficiently, and you can expect to hear from us within 1-3 working days. To help us assist you better, kindly include your order number in your correspondence.

One aspect we take pride in is that returning a product is always free for our EU customers. Returns from non-EU countries are paid by the customer. 

However, we do have a few essential guidelines to ensure a smooth and fair return process:

1. The product must be sent back to us within 30 days from the date of your order.
2. The product should be in unused, undamaged condition, and still in a state suitable for resale.
3. All labels originally attached to the product must remain intact.

These conditions are vital to guarantee the quality of our products and the fairness of our return policy. If a return does not meet these criteria, we will not be able to provide a refund. In such cases, we will contact you directly via email to discuss the specifics of the return.

At Kickin' Boots, we are dedicated to ensuring that your shopping experience is as seamless and enjoyable as possible. We appreciate your trust in our products and services, and we are committed to addressing any issues that may arise. Your satisfaction is our utmost priority, and we look forward to serving you in the best possible way.